Order FAQ

Order FAQ

1. How long does it take to receive my order after payment?

Once your payment is successfully confirmed, you will receive your order within 10 minutes in most cases. In rare situations, it may take up to 1 hour.

2. I haven’t received any email. What should I do?

Please check your Spam, Junk, or Promotions folder. This is the most common reason for not receiving the delivery email. If you find our email, click “Report Not Spam” so future emails reach your inbox directly.

3. Can I access my purchased products from my account?

Yes. After purchase, you can login to your account on our website and access all your purchased products from the “My Downloads” or “My Orders” section.

4. Do you offer refunds?

We have a no refund policy for digital products. However, if we accidentally send you the wrong product, we will replace it immediately and you can keep both products at no extra cost.

5. Is there any subscription plan available?

Currently, we do not offer any subscription-based model. All products are available as one-time purchases only.

6. What if my payment is showing as pending or on hold?

If your payment status is pending, we will verify it manually. Once the payment is confirmed, your order will be processed and delivered within 10 minutes.

7. How will I receive my product — through email or account?

You will receive a delivery email with download links. You can also login to your account anytime to access all your purchased products.

8. Some products are not downloadable. Why?

Certain premium prompt packs are provided through a secure HTML page for better security and user experience. These cannot be downloaded but can be accessed anytime through your account.

9. Can I bookmark the secure HTML pages?

Yes, you can bookmark the secure HTML pages for quick and easy future access.

10. What should I do if I forget the password for a protected page?

You can use the “Forgot Password” option. A password reset link will be sent to your registered email address.

11. Are these prompts for personal use only or can I use them commercially?

You can use all prompts for both personal and commercial purposes.

12. Do you allow reselling of the products?

Standard downloadable products can be resold. However, secure HTML pages and premium prompt packs are strictly for personal business use only and cannot be resold.

13. Will I get lifetime access to my purchased products?

Yes, once you purchase a product, you get lifetime access to it through your account.

14. Can I use the prompts on any AI tool?

Yes, our prompts are compatible with Midjourney, Leonardo, Flux, ChatGPT, and most other popular AI tools.

15. How do I search for specific prompts inside the secure page?

Our secure HTML pages come with a powerful search bar and category filters. You can type any keyword to instantly find the relevant prompts.

16. Why can’t I download the entire prompt pack or copy everything at once?

Some of our premium and trending prompt packs are delivered through a secure HTML page. We have intentionally disabled bulk copying (Ctrl+A, Ctrl+C) and full downloading. This is done to protect the quality and uniqueness of the content for genuine buyers.

17. Why do you use high security for certain HTML pages?

We noticed that some people buy our packs and then share or resell them in large numbers. This causes the same prompts to be used by hundreds or thousands of people, flooding Instagram, Facebook, and other platforms with repetitive, identical-looking content. Our security ensures that only the person who paid for it can access and use the prompts.

18. What happens if everyone uses the same prompts?

Imagine you create a beautiful image using one of our trending prompts and post it on Instagram. If 500–1000 other people have the same prompts and generate almost the same image, your content loses its uniqueness. Your hard work gets lost in the crowd. That’s exactly what we are preventing.

19. Why are you specifically stopping mass copying and reselling?

We have observed repeated instances of people from certain regions bulk-downloading and reselling our prompt packs at very low prices. This creates a flood of low-quality, duplicated content in the market and reduces the value for serious creators who actually paid for the product.

20. Can I still use the prompts easily even with this security?

Yes. Our secure pages have a smart search bar and category filters. You can type any keyword and instantly find the prompts you need. Each prompt has its own “Copy” button, so copying individual prompts is fast and easy.

21. Can I share my secure HTML page or password with others?

No. Sharing your secure page link or password with anyone is strictly prohibited. We monitor usage through Google Analytics. If we detect multiple users or unusual traffic from one link, we will immediately change the password and may suspend the account without prior notice.

22. Why do some products come with password protection?

Some of our premium and trending prompt packs are delivered through password-protected secure HTML pages. This extra layer of security helps us control access and protect the exclusivity of the content for genuine buyers. The password may be changed at any time if we detect suspicious activity.

23. Why was my account suspended or my access revoked?

Your account or access may have been suspended because we detected that your secure page link or password was being shared with others. This violates our terms. We only allow access to the original buyer. Repeated misuse or unauthorized sharing will result in permanent suspension of access.

24. Can I resell the products I purchased from Ethical Founder?

Yes, you are allowed to resell our standard downloadable products (CSV, PDF, TXT, or Google Drive files). There is no extra charge or royalty fee. Once you purchase the product, simply email us at ethicalfounder@gmail.com requesting a No Objection Certificate (NOC). We will happily issue it so you can resell legally.

25. Can I resell the secure HTML pages or password-protected prompt packs?

No. You are not permitted to resell, share, or distribute access to our secure HTML pages or password-protected products. If we detect any sharing of links or passwords, we will immediately suspend the account and revoke access without notice.
If you want special reselling rights for secure HTML products, please contact us via email at ethicalfounder@gmail.com or WhatsApp. We will discuss and finalize the terms on a case-by-case basis.

26. Can I collaborate with Ethical Founder or create joint products?

Yes! We are always open to collaborations. If you are a creator, prompt engineer, or content creator and want to work with us on new prompt packs, courses, or digital products, you are most welcome. Please send us an email at ethicalfounder@gmail.com with your proposal. This is an open opportunity for serious creators.